Communications Manager

The Communications Manager will develop and implement internal and network communications strategies and tactics to Team Members and customers. This position will build relationships, collaborate, and drive key results to support organizational strategy.

RESPONSIBILITIES

• Develop and implement communications strategies, tactics, and messages to various stakeholders through cross functional thought partnerships.
• Manage, analyze, and develop content for multiple communications channels, including internal and network e-newsletters and website.
• Work cross functionally to understand customer trends and ensure consistent messaging across the customer experience.
• Lead the development of communications strategies and tactics to support company events.
• Research and identify communication needs and preferences to improve the effectiveness of channels and approaches. Monitor and report on the effectiveness of communication strategies and provide recommendations based on data.
• Identify and recommend potential opportunities to incorporate innovative methods and emerging trends within area of expertise.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in marketing, communications, journalism, public relations, or a related field of study, or equivalent related experience.
• Experience in both the development and tactical execution of communications plans.
• Knowledge of Associate Press (AP) style guidelines.
• Experience with Hubspot or similar Customer Relationship Manager (CRM), content management and email platform.

PROFESSIONAL SKILLS

• A customer-centric approach to all internal and external interactions.
• Seeks and embraces diversity of thought, culture, and experience.
• Takes pride in the work, celebrates success, and has fun.
• Approaches work with curiosity and experimentation.
• Ability to multi-task, prioritize and be detail oriented.
• Ability to work collaboratively in a team environment.
• Ability to take initiative and work proactively.
• Ability to work independently, resourcefully seek answers, and remove obstacles.
• Ability to build and nurture relationships.
• Results-oriented with the ability to consistently meet deadlines.
• Excellent judgment and ability to adapt to changing priorities with ease and efficiency.

WORK CONTEXT

• Occasional travel required.
• Regularly communicates with colleagues and leadership.
• Regularly use computers and other electronic equipment.
• Occasionally positions self to move objects weighing 10-15 lbs.
• Frequently remains in a stationary position during a typical workday.
• Legally eligible to work in the United States.

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